Please discuss the issue with your therapist whose job it is to assist you. If this is not possible or practical, or you wish to pursue the matter further, you may request a meeting with the Service Director either through the therapist or by writing to:
- Service Director for (Name the Service), Scranton Counseling Center, 329 Cherry Street, Scranton, PA 18505, phone: (570) 348-6100
Upon investigation, a decision shall be rendered in writing as soon as possible but within 48 hours after the filing of the complaint. If the situation remains unresolved, you may present a written complaint to:
- Chief Executive Officer (CEO), Scranton Counseling Center, 329 Cherry Street, Scranton, PA 18505, phone: (570) 348-6100
Please indicate exactly what the complaint is about, who is involved, the date and time the incident(s) occurred, and the results so far.
The final step, if you feel your complaint has not been handled to your satisfaction, is to send a written complaint with all the details to:
- County Administrator, Lackawanna/Susquehanna BHIDEI Program, Lackawanna County Government Center, 123 Wyoming Avenue, 4th Floor, Scranton, PA 18503, phone: (570) 346-5741, or
- Commonwealth of Pennsylvania, Department of Public Welfare, Office of Mental Health and Substance Abuse Services, Bureau of Community and Hospital Operations, Division of Eastern Operations, 100 Lackawanna Avenue – Room 321, Scranton, PA 18503, phone: (570) 963-4335, or
- Community Care Behavioral Health Organization, Attention: Complaints and Grievances Department, 72 GLENMAURA National Boulevard, 2nd Floor, Moosic, PA 18507, phone: (866) 668-4696, or
- The Advocacy Alliance – A Mental Health Association, PO Box 1368, 846 Jefferson Avenue, Scranton, PA 18501, phone: (570) 342-7762